Holiday Inn Express & Suites - Wylie West, an IHG Hotel

Two employees were absolutely outstanding. Mira at the front desk was incredibly kind and helpful. I arrived before check in time, tired and dirty and a room wasn’t ready (which was fine, I was very early, 11:30), but she told me she would see what she could do and directed me to the restroom where I could freshen up for the graduation I was here for. By the time I came out of the bathroom and sat down to get a little work done, she was there saying my room was ready. I was able to drop my things off and get a quick power nap after a red eye flight and I was so grateful. This morning as I am checking out, I grabbed a cup of coffee and Alvin came out to tell me to eat up and I had to try a cinnamon roll (he was right, they were delicious) l. He told me he intentionally cleans up slowly so us late risers can get a little something. I only spoke to him briefly, but he radiated joy and intentionality. My room was meticulously clean and comfortable, so thank you to the housekeeping staff as well. I hope whoever reads this, will let their manager know how truly wonderful they are and I hope they get a probably much needed pay on the back. Last time I stayed in this area I didn’t stay at a holiday inn and it was not an enjoyable experience. From now on when I am visiting this area I will always stay here. This staff is great and the hotel is very well kept and clean. Thank you.

The breakfast had great options and the staff were so friendly.

Breakfast was very good. Location for our purpose was excellent. Staff was friendly and helpful. Room was very clean.

The hotel was clean the staff was great and the room was very comfortable.

receptionist was very friendly and helpful. Room was clean and comfortable. A/C was already on and room was nice and cool which was very refreshing on a 100+ degree day.